Privacy Policy
Updated November 10, 2026
TroubledTeenPrograms.org is an informational directory for parents and adults researching programs and resources for struggling teenagers. This policy explains how information is collected, used, and shared through this website. For sensitive information, also read our Consumer Health Data Privacy Policy.
Information we collect
We collect information you voluntarily enter in an inquiry, such as your name, email address, phone number, selected program or resource, comments, concerns, steps you are considering, interest in parent support, and preferred support formats. Your comments may include information about a child or teenager, including behavioral, substance-use, mental-health, treatment, or other sensitive information. Please provide only what is needed to request information. Avoid medical records, identification numbers, and unnecessary identifying details about a minor.
Website operation can also involve technical information such as IP address, browser/device details, requested pages, referral links, and timestamps in server or service logs. The site includes Google Analytics code and affiliate links. Analytics and affiliate services may use cookies or similar technologies to measure visits or attribute referrals. Whether a particular technology operates depends on your browser, settings, and the service.
How inquiries are handled
Our inquiry form records your submission in the website database and sends a notification to the site operator. The selected listing is included so we can identify the program you are asking about. To respond to your request, your inquiry and information you provide may be forwarded to that program or resource. When appropriate, an inquiry may also be shared with another relevant resource that may be able to assist your family, subject to applicable consent and privacy requirements. A website submission is not confirmation that a provider has received, accepted, or agreed to respond to the inquiry.
We use inquiry information to respond, facilitate the requested connection, operate and troubleshoot the website, and maintain inquiry records. Selecting an interest in coaching or a preferred format is an expression of interest only; it does not authorize a coaching referral. No independent parent-coaching partner has been selected for this referral feature. We are not automatically forwarding coaching responses or contact information to a coaching provider through this feature. A future coaching connection will require a separate, affirmative permission request before sharing, with the provider identified at that time.
Who may receive information
Recipients may include the site operator and authorized people helping operate the site; the program or resource you request; another relevant family-support resource when appropriate and legally permitted; and service providers supporting website hosting, database storage, email delivery, maintenance, security, and analytics. Inquiry notifications use the website’s email-delivery service. Programs and external resources have their own privacy practices; review them before providing additional information. We may disclose information when required by applicable law or a valid legal process.
Cookies, external links, and compensation
Browser controls can restrict or delete cookies, although some website functions may be affected. External links take you to services governed by their own policies. Affiliate links may record a click or subsequent referral activity for attribution. Do not place sensitive family information in referral links.
TroubledTeenPrograms.org may receive compensation from some providers, services, or resources referenced on this site, including through affiliate links or referral arrangements. Compensation does not necessarily determine which resources are listed or recommended. A listing is not a guarantee of quality, safety, suitability, or outcomes. This disclosure does not authorize the sale of personal or consumer health information.
Your choices and privacy requests
Email eric@adaptivitypro.com with the subject “TroubledTeenPrograms.org Privacy Request” for privacy questions, to request access to, correction of, or deletion of your information, or to withdraw consent to future collection or sharing where applicable. You may also ask whether an inquiry was forwarded and to whom. Provide the email address used for your inquiry and an approximate submission date; do not include additional sensitive details. We may need to verify your identity and authority to act for someone else. We will review and respond in accordance with applicable law, including any applicable exceptions. Information already received by an outside provider may also require a request directly to that provider.
Children, retention, and changes
This website and its inquiry forms are intended for parents and adults, not for children to submit their own information. If you believe a child submitted information directly, contact us. Inquiry records may remain in the website database, notification email, service logs, or backups. Retention varies with operational and legal needs; this policy does not promise a fixed deletion schedule or absolute security. Please do not use the form for emergencies or urgent care.
Our practices and this policy may change. Updates will be posted here with a revised date. Where applicable law requires notice or consent for a new use or disclosure, a policy update alone does not replace that requirement.